Casework Service

“Without your support,
I would not have been able to make it,
keep up the great work”
Comment from guest questionnaire, Feb 2007

A caseworker offers advice, advocacy and practical assistance to those that use our services. We help our guests access accommodation and other specialist services such as drug, alcohol and mental health services. Our caseworker also helps guests obtain birth certificates, register with a GP and dental services, find employment and deal with benefit issues.
Age number percent
<18 1 0.5
18-25 19 10
26-40 74 39
41-55 79 42
56-65 13 7
66+ 3 2

Over 2008/2009 189 guests were seen by our caseworker for advice and assistance. Age and gender breakdown reported above.

794 meetings were held with these 189 guests to discuss and aid them in a range of issues, detailed in table below.

Presenting issue
Number of meetings*
Outcome: people helped
Housing & Housing Support
342
Accommodated/Given Offer of Accommodation: 32

Acquired items/grant for items for flat: 1
Benefits
121
Benefits Granted/Reinstated: 9
Employment & Training
118
Supported in acquiring/maintaining employment: 20
ID
72
Acquired ID: 9
Bank Account/NI Number
55
Acquired Bank Account/NI Number: 8
Alcohol use
27
Accessed Detox/Rehab: 5
Travel/Return to country
15
Returned to own country/home area: 10
Other, including:
Legal/Involvement with police (25)
Physical health (22)
Immigration (22)
Financial (21)
Transport (17)
Mental Health/Emotional Support (13)
Medical (12)
Family (5)
Domestic Violence (3)
165
Actively referred on to appropriate services: 60
Actively referred on to appropriate services: 60Actively referred on to appropriate services: 60

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